Driving Optimal Outcomes

Optimizing Outcomes in Your Urgent Care: I want to optimize processes and learn best practices.

Overview: If you’re familiar with DocuTAP but not sure you’re getting the most out of it, this is the track for you. In these sessions, we’ll give you tips on how to best use the software, and wrap it around processes and best practices that will help your staff and your business get all the benefits available with our software solutions.

This track is ideal for clinical, billing, and administrative users. Registration includes optional free workshops.


Click here to register now.


Wednesday, October 3

7:00 - 9:00 a.m. Registration
8:30 - 10:00 a.m.

Keynote: The State of On-Demand Healthcare

Tom Charland, CEO of Merchant Medicine and one of the leading experts in the on-demand/urgent care industry, will present this year’s keynote with a discussion of the state of the industry including where we’ve been, where we are, and where we’re headed.

In a follow-up to Mr. Charland’s keynote, Eric McDonald, CEO of DocuTAP, will discuss how DocuTAP is addressing the industry’s evolution.

10:00 - 10:15 a.m. Break
10:15 - 12:30 p.m.

Finding Lost Revenue Through Documentation and Coding Monitoring

Getting paid for the services you provide is one of the most complicated aspects of urgent care. We'll show you how to monitor opportunities in provider coding, weighted E/M levels, and ancillary charges--and walk you through how to optimize documentation and templates in the DocuTAP EMR.

12:30 - 1:30 p.m. Lunch
1:30 - 3:45 p.m.

Optimize Your Claim Processing and Clean Claims Rates

We'll discuss all things ZirMed and claim processing from In-Limbo and credentialing hold, to encounter-rate processing, eligibility verification, and choosing which key reports are most useful--all while you discover workflow and troubleshooting tips. 


2:45 - 5:00 p.m.

OccMed / Work Comp Workflow Workshop

Optimize your OccMed protocols during this hands-on workshop with experienced pros from the DocuTAP team. This is your chance to get answers to your biggest OccMed questions and find out the best ways to set up employers and incorporate Work Comp patients into your workflow.

*Must have pre-registered for this workshop to attend.

3:45 - 4:00 p.m. Break
4:00 - 5:00 p.m.

Ask the Expert Panel

We are fortunate enough to work with thousands of clinics across the country, and have gained great insight into what works and what doesn’t. Come stump our panel with your best questions. 


Thursday, October 4

8:00 - 8:30 a.m. Keynote
8:30 - 9:30 a.m.

Tracking Your Outcomes Through Insight

The most successful businesses are those that use data effectively. Learn how to get to the data you need in DocuTAP--and more importantly--what to do with it.


8:30 - 10:45 a.m.

Clean Common Lists Workshop

Help your providers chart more efficiently by cleaning up your chief complaint common lists (like symptoms, allergies, medications, procedures, and current assessment diagnoses) and removing distracting clutter that can slow down charting. 

*Must have pre-registered for this workshop to attend.

9:30 - 9:45 a.m. Break
9:45 a.m. - Noon

Identifying Revenue Leaks & Accelerate your Cashflow

What's holding up your cashflow? The truth is, it could be a number of things. We'll walk you through the most common culprits and arm you with effective strategies to avoid them in the future. 

Noon - 1:00 p.m. Lunch
1:00 - 2:00 p.m.

In Case You Missed It: Maximizing New DocuTAP Functionality

It’s hard to keep up with all the functionality DocuTAP has to offer. We can help. See what’s been added to the software recently and experience some “I didn’t know it could do that!” revelations. Your staff and business will thank you. 

2:00 - 2:15 p.m. Break

2:15 - 4:30 p.m.

Contracting and Credentialing Tips to Protect (and Grow) Your Business

Contracting and credentialing is confusing. It affects compliance, reimbursement, how you staff your clinic, and so much more. Learn how to do it right from the leading expert in urgent care contracting and credentialing.


2:15 - 4:30 p.m.

Personalized Planscreen Workshop

Need to perfect your plan screens? In this workshop we’ll help you with customization to better managing your quick pick lists, customize My Sigs for prescribing medications, and more. You’ll get one-on-one time with our team to improve your efficiency and take the guesswork out of documentation.

*Must have pre-registered for this workshop to attend.


Friday, October 5


8:30 - 9:30 a.m.

Improve your Patient Payment Cycle

Learn how industry patient revenue expectation has shifted over time--and what you can do about it. We'll discuss how processes and technology (including InstaMed and Clockwise.MD) enhance the patient experience and maximize your collections performance. 


8:30 - 10:45 a.m.

Fine-tuned Templates Workshop

Increase efficiency and effectiveness when you work one-on-one with DocuTAP experts to refine your templates. With custom templates that reflect how providers practice, satisfaction goes up for your clinical staff and your patients.  

*Must have pre-registered for this workshop to attend.

9:30 - 9:45 a.m.


9:45 - 11:00 a.m.

Tracking Your Outcomes Through Insight

The most successful businesses are those that use data effectively. Learn how to get to the data you need in DocuTAP--and more importantly--what to do with it. 

11:00 - 11:30 a.m.

Closing Keynote


Please note: Schedules subject to change.



  • To see the Industry Knowledge and Perspective Track schedule, click here.
  • To see the Certified Super User Track schedule, click here.
  • Register for this event here.