Industry Knowledge and Perspective

Industry Knowledge and Perspective: I want to know more about the industry, where we are, and where we’re going.

Overview: Urgent care success requires much more than tools and processes. In this track, subject matter experts will share their knowledge about change in the industry and the ways that clinics are adjusting. We’ll also explore opportunities and suggest ways to adapt to stay on top of the competition. 

This track is ideal for clinic leadership and operational users. Registration includes optional free workshops.


Click here to register now.


Wednesday, October 3

7:00 - 9:00 a.m. Registration
8:30 - 10:00 a.m.

Keynote: The State of On-Demand Healthcare

Tom Charland, CEO of Merchant Medicine and one of the leading experts in the on-demand/urgent care industry, will present this year’s keynote with a discussion of the state of the industry including where we’ve been, where we are, and where we’re headed.

In a follow-up to Mr. Charland’s keynote, Eric McDonald, CEO of DocuTAP, will discuss how DocuTAP is addressing the industry’s evolution.

10:00 - 10:15 a.m. Break
10:15 - 11:15 a.m.

Best Practices in Clinic Operations

Don’t lose sight of the details that can help make a mediocre clinic better or an already good clinic, great. In this session we'll talk about everything from safety to inventory, customer service to customer complaints and touch on some of the best practices to implement or improve to help your facility operate better.

11:15 - 11:30 a.m. Break
11:30 - 12:30 p.m.

Clockwise: Guiding Patient Expectation

Patient expectations in on-demand healthcare continue to increase. To improve outcomes and differentiate your brand in a crowded marketplace, you have to manage expectations throughout the entire patient journey. In this session we’ll talk about ways you can meet and surpass these expectations with dynamic wait time transparency, survey tools, online check-in and simple text notifications. 

12:30 - 1:30 p.m. Lunch
1:30 - 2:30 p.m.

Managing the Metrics

One of the biggest benefits of electronic medical records is access to real data about your practice. But how do you use this data to improve performance? In this session we'll cover urgent care key performance indicators (KPIs), what they mean for you, and how to use it to inform your decisions.

2:30 - 2:45 p.m.


2:45 - 3:45 p.m.

Urgent Care Marketing 101 V4.9

In this session, we’ll cover everything from social media, grassroots marketing, and the best ways to spend your marketing budget. You’ll learn how to become involved in your local community, ideas for the best giveaways, and where to spend your money for the most impact. We’ll cover the pros and cons of holiday advertising, the value of television advertising, and how to create a smart budget—and stay on it.  Learn how to use subtle marketing, like providing your staff with free branded apparel, and why it’s a good investment.


2:45 - 5:00 p.m.

OccMed / Work Comp Workflow Workshop 

Optimize your OccMed protocols during this hands-on workshop with experienced pros from the DocuTAP team. This is your chance to get answers to your biggest OccMed questions and find out the best ways to set up employers and incorporate Work Comp patients into your workflow.

*Must have pre-registered for this workshop to attend.

3:45 - 4:00 p.m. Break
4:00 - 5:00 p.m.

Conducting Efficiency Audits

In this session we’ll explore efficiency audit qualifications, equipping users with the prep work and practical knowledge to analyze, maintain, and implement resources, and identifying key areas of improvement to refine inefficient processes.


Thursday, October 4

8:00 - 8:30 a.m. Keynote

8:30 - 9:30 a.m.

Training Your Staff: Tips and Tricks

Garbage in - garbage out isn’t just a saying used in computer programming. You may have noticed that when it comes to training new employees, much the same holds true. But putting together an effective training program isn’t easy and in the rush to get productive team members working, cutting corners or missing important pieces could jeopardize your patient care and satisfaction. Get the tips to get rid of the garbage and improve your training program.


8:30 - 10:45 a.m.

Clean Common Lists Workshop

Help your providers chart more efficiently by cleaning up your chief complaint common lists (like symptoms, allergies, medications, procedures, and current assessment diagnoses) and removing distracting clutter that can slow down charting. 

*Must have pre-registered for this workshop to attend.

9:30 - 9:45 a.m. Break
9:45 a.m. - 10:45 a.m.

Telemedicine: Load Balancing/Direct to Consumer (Best Practice Setup and Workflow)

While the impact of telemedicine is finally starting to be felt in healthcare, its impact in urgent care hasn’t been as substantial— yet. Come find out how clinics have gotten started—and what outcomes they’ve seen—when adding telemedicine to their service offerings.

10:45 - 11:00 a.m. Break
11:00 - Noon

Product Sneak Peek: Elevating (and Simplifying) Your Marketing

With the growth of the urgent care market, the competition for patients is tough. That's why we're building a digital marketing platform just for urgent care. In this session, you'll get a sneak peek of what's on the way. 

Noon - 1:00 p.m. Lunch
1:00 - 2:00 p.m.

Optimizing Patient Workflow with Clockwise

Learn how you can optimize profits by balancing patient workflows across peak and valley operating hours, understanding your throughput trends, identifying how specific service lines operate, and managing your patient flow with queues.

2:00 - 2:15 p.m. Break

2:15 - 3:15 p.m.

 Panel Discussion - TBD


2:15 - 4:30 p.m.

Personalized Planscreen Workshop

Need to perfect your plan screens? In this workshop we’ll help you with customization to better managing your quick pick lists, customize My Sigs for prescribing medications, and more. You’ll get one-on-one time with our team to improve your efficiency and take the guesswork out of documentation.

*Must have pre-registered for this workshop to attend.

3:15 - 3:30 p.m. Break
3:30 - 4:30 p.m.

Maneuvering Through MIPS

With Medicare stakes growing higher, clinics need to know how MIPS will affect them. Learn how DocuTAP collects MIPS data and how we can help you with submission.

Friday, October 5


8:30 - 9:30 a.m.

Exploring Urgent Care Trends

From the addition of popular ancillary services to the exponentially growing store of data available to clinics, we take a look at urgent care trends and how they're changing healthcare across the country. 


8:30 - 10:45 a.m.

Fine-tuned Templates Workshop

Increase efficiency and effectiveness when you work one-on-one with DocuTAP experts to refine your templates. With custom templates that reflect how providers practice, satisfaction goes up for your clinical staff and your patients.  

*Must have pre-registered for this workshop to attend.

9:30 - 9:45 a.m.


9:45 - 10:45 a.m.

Big Data and Analytics

With an overwhelming majority of urgent cares using an EMR/PM platform, clinics have access to data like never before, but leveraging that data can be a challenge. In this session, we'll discuss the data available to you through DocuTAP, and how to use it to improve operational and financial performance.  

10:45 - 11:00 a.m. Break
11:00 - 11:30 a.m.

Closing Keynote


Please note: Schedules subject to change.


  • To see the Driving Optimal Outcomes Track schedule, click here.
  • To see the Certified Super User Track schedule, click here.
  • Register for this event here.